Trados Ignite FAQ

Here's the answer to this frequently asked question about Trados Ignite.

FAQ

How can I contact RWS if I have any issues with Trados Ignite?

Trados Ignite offers different types of support depending on where you are in your journey - whether you're exploring the platform during your trial or have already purchased a subscription.
 
During your trial, you can:
 
  • Contact us directly through your Trados subscription account for help with any account or subscription-related issues.
  • Access a wide range of self-help resources, including user guides, FAQs, and community forums.
 
After you purchase a subscription, you continue to have access to all of the above and also gain:
 
  • Direct access to our dedicated technical support team for help with product-related questions or issues.
 
This ensures you have the right level of support at every stage, from trying out the platform to using it day-to-day.