Introducing Smart Help: Delivering intelligent assistance whenever and wherever needed

Rares Vasilescu 29 Sep 2023 5 mins read
We're excited to announce the latest Linguistic AI feature in Trados: Smart Help, part of the broader capabilities from Trados Copilot. Discover how Smart Help can help users swiftly and effortlessly find solutions to their queries while working in Trados.
At RWS, we have always been committed to advancing the capabilities of our translation technology. Today, we are incredibly excited to announce the latest Linguistic AI feature in Trados: Smart Help, part of the broader capabilities from Trados Copilot. 
But first, a quick word about Trados Copilot. As we move into the next generation of translation productivity, collaboration and management, it’s clear that users need a new way to interact with their tools. Trados Copilot is now your primary interface to harness the power of our Linguistic AI within the Trados platform. It’s designed to support you throughout the translation process, offering assistance across a range of tasks to boost your productivity, enhance translation quality, and minimize the time spent on manual tasks. Seamlessly integrated into the entire platform, Trados Copilot is easily accessible through various touchpoints, such as a convenient pop-out side panel or informative tooltips throughout the UI, ensuring that you can effortlessly tap into its capabilities. 
One of Trados Copilot's debut capabilities is Smart Help, offering intelligent assistance whenever and wherever needed. Let's dive deeper into what this entails... 
What is Smart Help? 
Smart Help leverages AI to enhance your Trados experience, making it smoother and more efficient than ever before. Its AI-driven engine sorts through our extensive set of online product documentation to provide accurate, timely, and context-relevant answers to your queries. No more flipping through hundreds of pages or navigating away to separate tabs; the answers are now just a chat away. 
You can easily access Smart Help through the convenient pop-out side panel I mentioned earlier, allowing you to ask questions about product functionality in everyday language.
Trados Copilot
Why do you need Smart Help? 
Trados is a powerful platform—there's no doubt about that. Recognized as one of the leading translation technologies worldwide, it's packed with features and parameters that allow for intricate localization workflows and complex configurations. While this sophistication is an asset, it can also be overwhelming. Our product UI has received acclaim for its user-friendliness, but the full range of functionalities can be hard to grasp without diving into the comprehensive documentation. 
Smart Help aims to bridge this gap. It empowers both newcomers and seasoned professionals to unlock the power of Trados effortlessly. By doing so, it enhances the value you receive, increasing ROI for you and your organization.
What are the benefits of using Smart Help? 
Smart Help has been designed with you in mind, it provides: 
1: Trustworthy answers backed by documentation 
One of the key strengths of Smart Help is its reliability. Unlike generic AI chatbots, Smart Help is engineered to avoid hallucinations and fabrications. When you ask Smart Help a question, it doesn't just generate a response; it locates the most accurate, relevant information from the existing online documentation and relays it to you in an easy-to-understand manner.

2: Transparency and accountability
What sets Smart Help apart is the full transparency it offers. Each answer provided by Smart Help comes with an exact reference to our online documentation. This dual-purpose feature serves as both a source of truth and an avenue for you to explore the topic in depth. You can trace the answers back to the primary documentation, which provides an extra layer of assurance that the information is reliable, vetted, and up to date.
3: Valuable, credible information 
In today's fast-paced environment, the accuracy of information is critical. Having access to trustworthy answers not only elevates your confidence in the product but also allows you to make informed decisions faster. With Smart Help, you can be sure that the information you receive is both credible and precisely matched to your queries. 
By blending ease-of-use with reliability, Smart Help embodies our commitment to empowering users with the tools they need to succeed. Its seamless integration into the Trados UI and its trustworthy, referenced answers are designed to make your translation and project management tasks more efficient, effective, and reliable than ever.
Key features:
  • Natural Language Processing: Ask your question the way you would ask a human—Smart Help understands. 
  • On-the-go learning: Acquire knowledge incrementally. Smart Help offers bite-sized, actionable information, perfect for learning while doing. 
  • Seamless integration: Smart Help lives within the Trados interface, always available from our Copilot, so there's no need for third-party apps or plugins.
Example use cases: 
For project managers and workflow participants: 
  • Quickly understand how to configure complex project settings. 
  • Find effective solutions to customer translation requirements. 
  • Onboard new team members more efficiently by letting Smart Help answer their routine questions. 
For translators:
  • Learn how to make the most of our online editor. 
  • Understand how to make the best use of Trados’s advanced features. 
  • Spend less time searching for answers and more time doing what you do best; translating.
Get started with Smart Help today 
We’re initially rolling out Trados Copilot and its innovative capability, Smart Help, to Trados Enterprise customers - it's already live and ready for you to try!  As we move forward, we plan to make it accessible for everyone using Trados. 
We also plan to enhance Trados Copilot’s capabilities over time, so it can go further and help assist you with additional tasks such as reporting, project management and review.  Keep your eyes and ears open for more news through our community and our social media channels
Until next time, happy translating!
Rares Vasilescu

Rares Vasilescu

With over 25 years of experience in software development, Rares Vasilescu is a dedicated leader at RWS. Over his 8-year tenure leading the Trados R&D team as VP of Software Development, Rares has successfully transitioned the engineering team from creating individual products to developing one unified, cloud-first, yet desktop-friendly next-generation translation technology. His commitment lies in not only building software products that help companies globally to understand and engage their customers but also in ensuring adaptability and cohesion in technology solutions. 
Rares holds a PhD in Computer Science and actively maintains his connection with software development and is hands-on with cutting-edge AI technologies. At RWS, his focus is on fostering a culture of innovation and continuous improvement, contributing meaningfully to the global communication landscape.
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