9 Ways to Get Help and Support for SDL Trados Studio

It has never been easier to find help and support for our translation productivity tools, including SDL Trados Studio 2017. Here are 9 ways you can find help and support for your products:

SDL Customer Gateway

The SDL Customer Gateway recently replaced the Solution Finder and offers Non-Premium Support & Maintenance Agreement (PSMA) customers an improved support experience for installation and licensing including:

  • A new and improved Knowledge Base
  • Easier way to log installation and licensing cases
  • An array of sources of information on support, SDL Community and technical documentation.

Find out more about the SDL Customer Gateway here>>

SDL Live Chat

The Customer Experience Team is available from 8:30am – 5:30pm (UK), Monday to Friday to answer your SDL Trados Studio questions via Live Chat. If you try to contact the team outside of these hours, you can send your question to the them and they will respond the following day.

The Customer Experience Team can assist you with the following:

  • If you are new to translation software, the team can help you find out more about CAT Tools
  • If you are a customer and are having installation and licensing issues
  • If you want to upgrade to the latest version of SDL Trados Studio
  • If you are using another CAT Tool and would like to find out more about SDL Trados Studio 2017.

See how the Customer Experience Team can help you>>

SDL Community

Sign up for the SDL Community with your SDL Account and you will have access to our community forums. By joining the Translation Productivity Group you will be able to view discussions and ask questions on topics such as:

Not only are SDL product experts on hand to answer your questions but your fellow translators are also here to help!

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