Terminology during product development

In an interactive, interview-style discussion, Klaus Fleischmann, CEO at Kaleidoscope, discusses with one of our clients, Markus Umundum, Documentation Manager at Sandvik Mining and Construction in Austria, the challenges a company can face without a state-of-the-art enterprise terminology management system – and how to address them.

• What problems do you run into without terminology management?
• What was the decisive event that made your management support terminology?
• How did you set up the original process?
• How can you agree upon new terminology in a collaborative, moderated validation process?
• How do you make terminology easy to use for everybody in an organization?