Support and maintenance for Trados Go and Trados Studio
Whether you’re new to Trados or an experienced user, you can rely on the expertise of our highly skilled technical support specialists to solve your Trados queries.
Should you have any questions about support and maintenance, please contact us.
Compare Products
Subscription Trados Go/Studio
Trados Studio perpetual Level 1
Trados Studio perpetual Level 2
Subscription
Trados Go/Studio
Trados Studio perpetual
Level 1
Trados Studio perpetual
Level 2
Support and maintenance benefits
Free upgrades to next version
Included with subscription
Price
Set price
20% of license fee
25% of license fee
Number of users who can log a support case
One named user
One named user
Up to four named users
Response time to 'critical' level support requests
One business hour
One business hour
One business hour
Response time to 'high' level support requests
One day
One day
Four hours
Response time to 'medium' level support requests
Two days
Two days
One day
Response time to 'low' level support requests
Three days
Three days
Two days
Unlimited support requests
Remote access by our technical support if required
Live chat for license resets
Choose a support region / time zone that suits your working hours