Purchase of Support and Maintenance

Support

If you are an individual freelancer with an existing license and would like to purchase a support and maintenance contract you can do so by completing the form below.

Our Customer Experience Team will aim to respond to you within one working day (core hours Mon - Fri 8.00 - 22.00 GMT).

If you have not had a response within one working day please contact the team via trados.com/chat

Please note:

We can only accept payment by credit/debit card or PayPal for the 3 month contract
You must have the latest Trados Studio version
A three month support contract does NOT include upgrades. For upgrades to be included, you must purchase a full year support contract.
If purchasing a 3 month support contract you will not receive a renewal notification
Price guide as of July 2020

I am interested in purchasing RWS’s support and maintenance.

* Trados Studio 2021 Freelance - Introductory 3 month @ $USD61 / £43 / €50 / $CAD72 / ¥7000 Trados Studio 2021 Freelance - Full year (Includes upgrades) @ $USD169 / £119 / €139 / $CAD199 / ¥20000 Trados Studio 2021 Freelance Plus - Introductory 3 month @ $USD74 / £53 / €62 / $CAD86 / ¥9000 Trados Studio 2021 Freelance Plus - Full year (Includes upgrades) @ $USD205 / £147 / €171 / $CAD240 / ¥24800

I accept the terms and conditions of the RWS Support and Maintenance Agreement which governs the support and maintenance to be provided by RWS. *

How RWS manages your data is explained in our Privacy Notice and here

3 month contract (Freelance only)

Free upgrades to next version

Price

Set price

Number of users who can log a support case

1 named user

Maximum response time to critical support requests

1 business hour

Unlimited support requests

Remote access by our technical support if required

Live chat for license resets

Choose a support region / time zone that suits your working hours*

Level 1

Free upgrades to next version

Price

20% of license fee

Number of users who can log a support case

1 named user

Maximum response time to critical support requests

1 business hour

Unlimited support requests

Remote access by our technical support if required

Live chat for license resets

Choose a support region / time zone that suits your working hours*

Level 2

Free upgrades to next version

Price

25% of license fee

Number of users who can log a support case

Up to 4 named users

Maximum response time to critical support requests

1 business hour

Unlimited support requests

Remote access by our technical support if required

Live chat for license resets

Choose a support region / time zone that suits your working hours*

* Once a time zone has been chosen it will remain set for the duration of your support contract - please contact our Customer Experience Team for further details info@trados.com.