Even if you do not have a Support and Maintenance Agreement with RWS, you can find support for installation and licensing issues on RWS Gateway.
The Knowledge area of RWS Gateway, our new improved support system, has many useful articles that provide step-by-step instructions on solving common installation and licensing issues.
If the step-by-step articles do not resolve your issue and you require further assistance, you can create a RWS support case:
- If you have a Support and Maintenance Agreement, please log in to your SDL Account to submit a case.
- If you do not have a Support and Maintenance Agreement, click here for Licensing or Installation help.
- Your request is treated the same as a medium-priority incident covered by Support and Maintenance Basic (SMA Level 1). We will try our best to respond to your request within 3 working days.