Frequently asked questions about Passolo 2022
You can upgrade and take advantage of special upgrade pricing when moving from Passolo 2018 or Passolo 2016. Moving from Passolo 2015 and earlier versions requires you to purchase a new Passolo 2022 license.
The upgrade process is the same for all users owning a Passolo Professional, Team or Collaboration Edition.
If you already have Passolo 2018 or 2016 and you upgrade to Passolo 2022, you need to:
1. Deactivate your current Passolo 2018 or 2016 license
- Go on to your Passolo application
- Click on Help > Product Activation > Deactivate
2. Upgrade your license from your RWS Account
- Login to your RWS Account and go to the Licenses section.
- On the left-hand side, you should see "Upgrades" available, marked with a yellow arrow icon. Click on the icon and you will be able to see the Upgrades page.
- Click on the Upgrade button to process the license upgrade. If you have several licenses, please bear in mind you need to choose the number of user licenses that you wish to upgrade.
- A new licensing code will be generated.
3. Copy the new licensing code and paste it into the Passolo 2022 application to activate it.
Passolo 2022 Translator Edition is free for all translators, so you can download and install this side-by-side with a previous version if required. You can download Passolo 2022 Translator Edition for free from our website here.
- If your original license was for Passolo 2016 and you want to retain both versions, you should consider purchasing a full license instead of an upgrade.
- If your original license was for Passolo 2018, you will be able to run Passolo 2018 and Passolo 2022 on the same machine, as the license for Passolo 2022 is a 'compound license'. For this to work, you will need to update Passolo 2018 to CU14 or higher, and it will then accept your new Passolo 2022 license.
- If your original license was for the free Passolo 2018 Translator Edition, you can install the free Passolo 2022 Translator Edition side-by-side with a previous version, if required.
There is no backward compatibility for Passolo. However, customers with Passolo 2018 can run this alongside Passolo 2022 and will not need two separate licenses to do this. This will help with the migration process.
You can find a list of all compatible file types for Passolo 2022 in our technical documentation here.
Passolo 2022 is compatible with Trados GroupShare 2017 and Trados GroupShare 2020 (on-premise), plus Trados Live Team and Trados Enterprise (cloud).
When working with our on-premise solutions, we recommend using the latest released version of Trados GroupShare 2020.
Passolo 2022 is the fully supported release of Passolo.
RWS continues to support Passolo 2018 as the limited support release.
Engineering and technical support for Passolo 2016 will end on 30th June 2022.
Passolo 2015 and 2011 are in a retired state and no longer supported. RWS does not provide technical assistance, issue service packs or hotfixes for retired releases.
- A Microsoft Windows compatible PC such as Windows 10 and 11 (including Intel-based Apple Mac computers with Windows as the operating system) with 2 gigahertz (GHz) or higher, 32-bit (x86) or 64-bit (x64) processor and 4 GB RAM (32-bit) or 8 GB RAM (64-bit). For optimum performance on 64-bit operating systems, RWS recommends a recent processor with dual or multi-core technology, 8 GB RAM and a screen resolution higher than 1280x1024.
- A screen resolution of 1280x1024 pixels and 256 colours or more.
- As a minimum requirement, we recommend 4 GB of available disk space.
- Up to 1.5 GB of available disk space to run the Passolo installer.