How to increase customer retention and reduce churn at your LSP

Keeping existing customers is essential for any LSP when the majority of revenue is generated from repeat business. Everyone in your company is responsible for customer satisfaction, just as everyone has some involvement in sales.

Read this short tip sheet to learn what factors strongly influence customer retention and churn reduction, and how to easily start applying them yourself today.

This download is an SDL Limited document that is now part of the RWS Group.